Human-Centred Design
Service /
Experience
& Strategic
Design.
I’m a Service / Experience & Strategic Designer specialising in Experience Design, CX and UX, with a background across a variety of disciplines including architecture, art, advertising and design.
Previous experience in brief includes being awarded the University Medal for Fine Arts and Australian Postgraduate Award, working with a trailblazing Architecture firms and collaborating with some of the most influential Advertising Agencies and brands throughout the world in creative development.
Federal Govt. Project
Working with Tobias Design as a Strategic Service Designer for a Federal Government Department project, I’ve utilised human-centred design methods to rethink entire export journeys in collaboration with a small team.
This project went on to receive a Good Design Award, with many ideas now integral within the workflow of implemented simplified trade systems.
Snug
Working with Snug as a Service / Experience Designer across both UX / UI and Product Design, I’ve helped build out major new features. I’ve undertaken desktop and customer research, offering strategic insights for future opportunities and innovation.
These projects have solved complex problems in the housing space, providing innovative human-centred design solutions to address Australia’s housing issues.
Service Design / UX Projects.
Australia Post
Working with Australia Post, new concepts were developed for the MyPost personal account utilising existing Digital ID features for quick wins that met not only desirability but viability and scalability.
Mingle Seasoning
Working with the health food start-up Mingle Seasoning, new concepts were developed for the proposed online ‘Gather Round’ team building workshops addressing both physical & digital touchpoints.
Headspace
Headspace presented an opportunity to rethink the engagement for a young tech savvy generation and offer a fresh perspective to the mental health space. New concepts were developed to engage through both digital and physical channels with further opportunity to scale into the future.
